Starting a home improvement project is exciting, but choosing the right contractor can feel overwhelming. With so many options, how do you know who to trust? The right contractor will bring your vision to life and ensure the process is smooth, stress-free, and built to last. Researching and asking the right questions can save you from costly mistakes and disappointing results.

Does it Really Matter which Contractor you Choose?

Unfortunately, the home improvement industry has its share of horror stories—unfinished work, poor craftsmanship, and unexpected costs. The Better Business Bureau (BBB) consistently reports complaints within the home improvement industry, highlighting the importance of diligent contractor selection. For instance, in 2024, the BBB received numerous grievances related to construction and remodeling services, underscoring common issues such as poor workmanship and unfulfilled contractual obligations.

Choosing the right contractor

The problem is your home has a list of projects that need improvements. Maybe it’s drafty windows that drive up energy bills, outdated bathrooms that don’t feel safe, or a lack of space to enjoy with family and friends. The overwhelming amount of information, unreliable contractors, and fear of making the wrong decision can leave you feeling stuck, frustrated, and unsure of where to start.

For over 70 years, Joyce has been committed to helping homeowners like you transform their homes with dedication and care. Our factory-direct process, expert craftsmanship, and commitment to quality mean you’ll get beautiful, long-lasting solutions installed by experienced crews who care about your home. Because we handle everything from design to installation, you can feel confident knowing we’re with you every step of the way.

The good news? Finding a trustworthy contractor doesn’t have to be complicated. You can protect your investment with a few key steps and ensure a positive experience. Whether you're upgrading your windows, remodeling a bath, or tackling a major renovation, this guide will walk you through the steps on how to choose the right professional for the job.

Step 1: Research All Potential Contractors

  • Check Experience – Look for companies with at least several years of experience and a solid track record. The reality, however, is that 18% of small businesses fail within their first year, while 50% fail after five years and approximately 65% by their tenth year in business. This information is as per the Bureau of Labour Statistics. 

  • Verify Licensing & Insurance – Ensure they are licensed in your state and carry liability insurance and workers’ compensation. Many states provide online databases where you can verify a contractor's license status. For example, in Pennsylvania, the Attorney General's Office maintains a Home Improvement Contractor Registration database. The contractor should be able to provide you with proof of liability insurance and worker’s compensation, which affords you valuable protection if anyone is hurt while working at your home.

  • Read Reviews & References – Look at online reviews and ask for references from past customers. This helps ensure they have a proven track record of quality work, reliability, and customer satisfaction, reducing the risk of hiring someone unqualified or untrustworthy.

  • Check BBB Ratings – A strong Better Business Bureau (BBB) rating indicates reliability. The Better Business Bureau (BBB) says checking BBB ratings and customer reviews is essential before choosing a business. This will provide you with information about how trustworthy a company is and provide you with actual customer experiences. By looking at both, you can choose a company that will treat you well and do a good job!

Step 2: Schedule In-Home Consultations

  • Meet in Your Home – A contractor should inspect the space, discuss your vision, and take accurate measurements. Just like a doctor needs to see you in person to check your symptoms, run tests, and give the proper treatment, a contractor needs to visit your home to assess the space, take accurate measurements, and understand your needs. Without that in-person evaluation, you risk getting a one-size-fits-all solution that might not actually work for your home—just like getting the wrong treatment for an illness you don’t really have!

Inviting someone into your home for a consultation can feel uncomfortable—you’re welcoming a stranger into your personal space, and that can be daunting. However, this step is essential to getting the right information for your project. A thorough consultation allows you to ask questions, see materials firsthand, and receive an accurate assessment tailored to your home’s needs. To make the process smoother, it’s important for all decision-makers to be present at the first appointment. This ensures that everyone hears the same information, preventing any miscommunication or delays caused by relaying details secondhand. Being informed from the start helps create a clear and confident path forward for your project.

  • Ask Key Questions:

    • Do you use factory-trained installers? Over 70% of all remodeling issues are installation-related.

    • Are you Lead-Safe Certified (for homes built before 1978)? If your home was built before 1978, the EPA requires that all contractors be Lead-Safe Certified.

    • Do you pull necessary permits? Having the company handle permits can streamline the process, reduce stress, and ensure that the project stays on track and compliant with local laws.

    • What is your warranty policy? A written warranty isn't just about addressing issues—it’s an essential part of customer service that enhances satisfaction, builds trust, and helps differentiate the company in a competitive market. But, remember, a warranty is only as good as the company behind it.

    • What payment schedule do you require? Be leery of a contractor that asks for full payment or any more than 50% upfront.

    • Does the company perform background checks? Your safety is important throughout the entire project.

Step 3: Review the Contract Carefully

  • Ensure pricing, timeline, materials, and warranty details are clearly outlined before signing.

    • Understand the Terms: Read the entire contract so you know what you’re agreeing to. Don’t skip over any part, even small details.

    • Look for Unclear Language: If something doesn’t make sense, ask for an explanation. Contracts should be clear and easy to understand.

    • Review Materials and Options: Check what materials will be used, like colors or accessories, and make sure they match what you want.

    • Check Warranties: Make sure you understand any guarantees or warranties offered, including how long they last and what they cover.

Living Room with Double Hung Windows

Find the Right Home Improvement Contractor For Your Project

Finding a good home improvement company can be challenging. You may be worried about hidden fees, confusing contracts, and whether the company will meet your expectations. This guide is here to help you through the process, making it easier to choose a company you can trust and feel confident in.

At Joyce Windows, Sunrooms & Baths, we take the guesswork out of home improvement. With years of experience and a commitment to customer satisfaction, we ensure transparency in every step of the process. Our team handles everything from clear, straightforward contracts to using the highest quality materials. We offer a variety of customizable options, whether you’re installing new windows, adding a sunroom, or remodeling your bathroom. Plus, our excellent warranties give you peace of mind long after the project is completed.

Don’t wait any longer to get started on your home improvement journey. Call us today to schedule a free, no-obligation appointment with one of our expert consultants. Let Joyce Windows, Sunrooms & Baths show you how easy and stress-free home renovations can be!