Talented Team Work, Makes The Home Improvement Dream Work!

Replacement Windows
Almond Shower Base & Corner Seat with River Rock Smooth Walls & Window Kit and Brushed Nickel_IMG_0990_LR_bci

We’re looking for people to join the team who are as excited as we are to help our customers make their home improvement dreams come true.  Join our team serving Northern Ohio, Pittsburgh area, or the Charlotte area.

Positions Available


Call Center Representatives

Qualified applicants will have excellent computer and communication skills, Call Center or Inside Sales experience, Customer Service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job Description:
1. Schedule and confirm appointments
2. Answer inbound calls and make outbound calls
3. Provide Customer Service
4. Achieve weekly and monthly quotas

We offer a competitive hourly wage plus commission based on quality appointments.

Please email name, phone number and experience (resume) for consideration.


Measure and Service Technician (Remodeling, Windows, Baths)

Joyce Factory Direct and Bath Planet is seeking a full-time Measure and Service Technician.

Joyce Factory Direct is a leading residential remodeling and home improvement company with multiple locations.  We are also the Bath Planet dealer for Western Pennsylvania.  Bath Planet is the largest bath remodeling dealer group in the bath industry with a nationwide dealer network.

If you are a detailed oriented individual with experience in remodeling or home improvement join our team!  This position is responsible for accurately measuring the customer’s home for installations and assisting with service jobs and working with installation crews and vendors.

What You’ll Be Doing:

>Accurate measuring of windows, doors, bathrooms and other remodeling products
>Determine materials needed for the job
>Recognize situations that would impact customer expectations, job costs and provide solutions
>Maintain a thorough knowledge of product, install techniques, and construction basics
>Understand and adhere to the established processes and standards
>Strive for customer satisfaction by ensuring that customers get the experience we want to deliver

What’s In It For You:

>Daily Work
>Competitive Wages and Benefits
>Advancement Opportunities

Qualifications and Requirements:

>Self-motivated and self-starter
>5+ years residential remodeling and construction experience
>Sound technical knowledge, understanding and application of building codes, technical drawings, and related construction documents and information
>Detail oriented and desire to be accurate and thorough
>Strong written and verbal communication skills>Adequate computer knowledge and skills to perform daily tasks within production systems


Send resume via email to apply.  Come join our winning team and grow with us!
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